If you are facing problems completing the purchase for a Memrise subscription, please first of all double check if your chosen payment method can be used to purchase a subscription to Memrise: we offer payment via Debit / Credit Card (Visa, Mastercard and American Express) and PayPal on web or via in-app purchase on mobile (Apple App Store).
Find more on Payment methods that you can use with your Apple ID. The available payment methods may vary by country.
If your payment is declined, please ensure the following:
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Your billing information is updated
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You have enough funds to complete the payment
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Your payment method is enabled for recurring transactions/subscriptions (not all prepaid cards allow these types of charges)
If the issue persists, please try the following:
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Consider paying with a different payment method
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Contact your bank or payment provider for further details on potential restrictions on your card
Please also note: we have experienced that some users have issues processing payments via PayPal unless a credit/debit card has been linked to their account.
Still having trouble with this? Reach out to the Support team here.